Free Express Shipping on orders over KSh10,000 | Same Day Delivery in Nairobi

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Please try on briefs and thongs over your own lingerie.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@irresistibleundies.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Please note, you will be responsible for the cost of returning items. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@irresistibleundies.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
We will only accept exchanges of items that are returned in pristine condition.  Approved exchanges will be shipped free of charge within 7 days of receiving your returned items.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping costs are not refundable.

Availability